99% Accuracy. US & Canadian-based Support. Guaranteed TAT. HIPAA/PIPEDA Compliant. Delivered Right to Your EHR.

Whether your team needs full or partial outsourced transcription support, Terra Nova’s team of experienced and credentialed medical transcriptionists are here to provide flexible, customized services designed around your clinical workflow process. Our top priority is to provide accurate, and complete patient records in a timely manner, to enable your organization to deliver high-quality patient care.

WHAT WE DO
DOCUMENTATION TYPES

  • Autopsy Reports
  • Chart Notes
  • Clinic Notes
  • Clinical Reports
  • Clinical Trial & Research
  • Consultations
  • Dental Charts
  • Discharge Summaries
  • Emergency Room Reports
  • History & Physical
  • HL7 Reports
  • Medical Reports
  • Narrative Summaries
  • Operative Reports
  • Patient Charts
  • Procedure Notes
  • Progress & Follow-up
  • Psychiatry Reports
  • SOAP Notes
  • Teleconference Notes

THE CHALLENGE
MAINTAINING THE RECORD OF PATIENTS

24/7
SERVICE

Our North American team works around the clock to meet rigorous turnaround times and eliminate backlogs of dictation.

99%
ACCURACY

Higher than the industry average, we deliver an accuracy rating of 99% to ensure quality reports you can rely on.

100% TURNAROUND TIME

We draw from our highly skilled transcription team to guarantee service levels that meet your turnaround time requirements.

IMPROVING DOCUMENTATION
SERVICES THAT SOLVE HIM CHALLENGES

When it comes to clinical documentation, we understand the unique challenges health information managers – and the hospitals, outpatient facilities, and physician practices they serve – face today.

Leave transcription, recruiting, training, and quality assurance to us. With Terra Nova’s team of transcriptionists and editors, you can focus on the business of health information management.

From on-time delivery to accurate quality, Terra Nova’s operational best practices, enabling technologies, and optimized workflows deliver powerful performance and value to your organization.

Avoid physician burnout related to EHR distractions at the point of care, frustration over front-end speech recognition tools, and. Terra Nova can save them time and simplify their workday.

Your revenue cycle depends on clinical documentation. Terra Nova enables HIM professionals to efficiently process information in support of both patient care and effective revenue collection.

WHY TERRA NOVA?
VALUE. DELIVERED.

From workflow optimization and technology deployment to change management, Terra Nova strives to become an extension of your organization to improve your documentation management.

Using outsourced medical transcription services can result in a dramatic increase in the number of patient visits per provider per day – often by at least 20%.

FLEXIBILITY FOR PHYSICIANS
WORKFLOW THAT WORKS FOR YOU. INFORMATION SECURITY FOR ALL.

A complete patient story is necessary for delivering superior patient care and safety. Ultimately, a good documentation process supports both improved patient satisfaction and financial outcomes for a healthcare organization.

As a trusted medical transcription partner for healthcare organizations throughout North America, Terra Nova can help you capture and preserve important narrative data from patient encounters to ensure your patients’ medical records are accurate and complete.

  • Streamlined Dictation Tools: Designed for the clinical environment, applications work seamlessly via phone, smartphone apps, or digital recorders, fit naturally into existing physician workflows, are easily implemented, and integrate with your EHR.
 
  • Efficient Workflow Management: Throughout the transcription, review, and editing processes, Terra Nova centrally manages voice files and documentation to monitor quality and turnaround time.
 
  • Beyond Speech-to-Text: Transcriptionists rely on medical terminology skills to review a technology-generated draft and perfectly convert the provider’s voice into a digital record of a patient’s story.
 
  • Secure Information: Our advanced workflow tools enable transmission of private patient data in a secure and compliant manner – meeting HIPAA compliance requirements for protected health information (PHI and ePHI).

FLEXIBILITY FOR PHYSICIANS
MEETING REAL-WORLD DOCUMENTATION CHALLENGES

THE SCENARIO

The Emergency unit at a Boston-based women’s healthcare organization experienced marginalized patient satisfaction due to the physician’s focus on EHR reporting requirements.

THE SOLUTION

Terra Nova partners with hospitals to outsource their transcription services so they can relieve physicians from data entry, ensure all meaningful patient care information is captured, and deliver timely records to foster ongoing care and support. Using outsourced medical transcription services can result in a dramatic increase in patient visits per day – often by at least 20% (although the percentage varied by specialty). Direct per-encounter patient contact time typically increases by about 20% as well. In addition, without the multitasking and distractions that come with computer data entry, direct patient interaction time may double, contributing to improved patient satisfaction scores.

THE SCENARIO

An acute care facility in Toronto experienced a significant increase in dictation over a period of six months and was challenged to hire additional in-house transcriptionists to meet the spike in volume. Dictation backlog quickly became an issue in delivering patient care.

THE SOLUTION

Terra Nova was contracted to assist in overflow transcription. Clearing up the backlog over just a few weeks, the hospital recognized that this partnership would ensure improved efficiency in document workflow and ease the management of HR in terms of recruiting and training. The partnership ensures that turnaround time is met, and patient care is never compromised.

WHY TERRA NOVA
WHOLE-ISTIC SERVICE

The quality of your documentation plays an important role in creating efficiencies, eliminating information silos, and connecting processes within your organization.

Terra Nova can help you realize those goals. Clients appreciate our deep understanding of the whole clinical documentation process and our ability to deliver the four essentials of a fantastic client experience. That combination enables us to transform your results — reducing errors, improving compliance, and boosting productivity, visibility, and patient experience. We like to call our approach “Whole-istic Service.”

Terra Nova is flexible and agile. As client documentation volumes and needs change, our team adjusts to those needs, executes on that adjustment, and works to achieve your desired outcomes. A collaborative environment helps us understand your goals and provide customized solutions for you, creating a successful partnership.

The right people can help you achieve the right results at the right time. Doing so requires the frequent communication. From regular communication with your Client Relations Manager, to highly accessible phone and email support, and transcriptionists who actively support you – our service comes with a personal touch. 

Beyond delivering transcription services, Terra Nova is a natural strategic partner for healthcare organizations. Our consultative approach to service delivery is not limited to sharing best practices, but expands to developing documentation workflow strategies, and effectively facilitating change. That’s Terra Nova value.

At Terra Nova, we raised the bar on quality by holding ourselves to an accuracy rate of at least 99%. Our commitment to delivering an accurate document in a timely manner is proven every day by our customer satisfaction. It’s not just words on a page, it is what we live every day in our service delivery.


HOW CAN WE HELP?