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TERRA NOVA
TERRA NOVA
99% Accuracy. US & Canadian-based Support. Guaranteed TAT. HIPAA/PIPEDA Compliant. Delivered Right to Your EHR.
Whether your team needs full or partial outsourced transcription support, Terra Nova’s team of experienced and credentialed medical transcriptionists are here to provide flexible, customized services designed around your clinical workflow process. Our top priority is to provide accurate and complete patient records in a timely manner, to enable your organization to deliver high-quality patient care.
When it comes to clinical documentation, we understand the unique challenges health information managers – and the hospitals, outpatient facilities, and physician practices they serve – face today.
Medical transcription services help healthcare providers overcome these challenges by reducing the burden on HIM staff and other medical professionals, improving the accuracy of clinical documentation, and eliminating medical transcription backlogs.
Leave transcription, recruiting, training, and quality assurance to us. With Terra Nova’s team of transcriptionists and editors, you can focus on the business of health information management.
From on-time delivery to accurate quality, Terra Nova’s operational best practices, enabling technologies, and optimized workflows deliver powerful performance and value to your organization.
Avoid physician burnout related to EHR distractions at the point of care, frustration over front-end speech recognition tools, and. Terra Nova can save them time and simplify their workday.
Your revenue cycle depends on clinical documentation. Terra Nova enables HIM professionals to efficiently process information in support of both patient care and effective revenue collection.
Using outsourced medical transcription services can result in a dramatic increase in the number of patient visits per provider per day – often by at least 20%.
A complete patient story is necessary for delivering superior patient care and safety. Ultimately, a good documentation process supports both improved patient satisfaction and financial outcomes for a healthcare organization.
As a trusted medical transcription partner for healthcare organizations throughout North America, Terra Nova can help you capture and preserve important narrative data from patient encounters to ensure your patients’ medical records are accurate and complete.
The Emergency unit at a Boston-based women’s healthcare organization experienced marginalized patient satisfaction due to the physician’s focus on EHR reporting requirements.
Terra Nova partners with hospitals to outsource their transcription services so they can relieve physicians from data entry, ensure all meaningful patient care information is captured, and deliver timely records to foster ongoing care and support. Using outsourced medical transcription services can result in a dramatic increase in patient visits per day – often by at least 20% (although the percentage varied by specialty). Direct per-encounter patient contact time typically increases by about 20% as well. In addition, without the multitasking and distractions that come with computer data entry, direct patient interaction time may double, contributing to improved patient satisfaction scores.
An acute care facility in Toronto experienced a significant increase in dictation over a period of six months and was challenged to hire additional in-house transcriptionists to meet the spike in volume. Dictation backlog quickly became an issue in delivering patient care.
Terra Nova was contracted to assist in overflow transcription. Clearing up the backlog over just a few weeks, the hospital recognized that this partnership would ensure improved efficiency in document workflow and ease the management of HR in terms of recruiting and training. The partnership ensures that turnaround time is met, and patient care is never compromised.
The quality of your documentation plays an important role in creating efficiencies, eliminating information silos, and connecting processes within your organization.
Terra Nova can help you realize those goals. Clients appreciate our deep understanding of the whole clinical documentation process and our ability to deliver the four essentials of a fantastic client experience. That combination enables us to transform your results — reducing errors, improving compliance, and boosting productivity, visibility, and patient experience. We like to call our approach “Whole-istic Service.”
The right people can help you achieve the right results at the right time. Doing so requires the frequent communication. From regular communication with your Client Relations Manager, to highly accessible phone and email support, and transcriptionists who actively support you – our service comes with a personal touch.
Beyond delivering transcription services, Terra Nova is a natural strategic partner for healthcare organizations. Our consultative approach to service delivery is not limited to sharing best practices, but expands to developing documentation workflow strategies, and effectively facilitating change. That’s Terra Nova value.
CANADIAN HEADQUARTERS
100 ELIZABETH AVENUE
SUITE 122
ST. JOHN’S, NL A1B 1S1
U.S. HEADQUARTERS
2202 N. WEST SHORE BLVD.
SUITE 200
TAMPA, FLORIDA 33607
